FAQS

If you received an item that doesn’t match your order, please email us at info@perfectfeeling.us within 3 days of delivery. Be sure to include your order number and a clear photo of the item received. We’ll resolve it as quickly as possible

If you placed an order by mistake, please email info@perfectfeeling.us with your order number immediately. If your order hasn’t been processed yet, we’ll do our best to assist. Once shipping has begun, we’re unable to cancel, refund, or exchange the item due to the nature of our products

If irritation or an allergic reaction occurs, please discontinue use immediately. All our ingredients are listed clearly on each product page and on the product packaging. We encourage you to review them carefully before purchasing and upon receiving your order to ensure compatibility with your skin. Perfect Feeling is not liable for individual allergic reactions. All products are for external use only.

Your order should arrive in perfect condition. If it doesn’t, please email us at info@perfectfeeling.us within 3 days of purchase with your order number and clear photos of the issue. Claims submitted after this period may not be accepted.

Slight variations in fragrance color are completely normal and expected. Here’s why: Natural ingredients: We use high-quality, plant-based oils that may vary slightly in color depending on the harvest or season. Small batch production: Our perfumes are made in limited batches, which can lead to subtle shifts in appearance without affecting scent. Bottle size: Larger bottles may appear darker due to the volume and how light reflects through the glass. Rest assured, these variations have zero impact on the fragrance’s performance, longevity, or quality. Every bottle is carefully inspected to ensure it meets the Perfect Feeling standard.

If your payment isn’t going through, don’t worry, here are a few things to check: Sufficient funds: Confirm there are enough funds in your account. Card details: Ensure all card information is entered correctly, including the expiration date and 3-digit security code (CVV). Billing address: Make sure the billing address matches exactly what your bank has on file. Try entering it manually rather than using autofill. Daily limit: Check if you've reached your card’s daily spending limit.

Give your order an added layer of care. Our Optional Shipping Protection, available at checkout, safeguards your purchase against loss, theft, or damage during transit. Should anything go wrong, you're covered with tracking support, priority resolution, and replacement or reimbursement when eligible. It’s a small investment for total peace of mind from our hands to your doorstep.

If you believe you've received the wrong scent or a fragrance with a manufacturing fault, please email us at info@perfectfeeling.us within 3 days of delivery. Include your order number along with 2–3 clear photos or a short video showing the issue so our team can assess and guide you through the next steps. Please note: Perfect Feeling does not accept returns for fragrances that have been damaged due to mishandling, extreme temperatures, or normal wear and tear after use.